Patients’ Rights & Responsibilities

Understanding your rights and responsibilities helps ensure safe, respectful, and effective care for everyone.

1. To be treated with dignity and respect, to the highest professional standards.
2. To receive care that is considerate and respectful of their personal values and beliefs.
3. To have privacy both of person and information.
4. To receive information on admission regarding the Health Shield Medical Center’s regulations & relevant policies.
5. To be involved in any decision making about their treatment & care.
6. To have communications in their native language or through the services of an interpreter.
7. To be referred to a specialist/consultant for special care when there is a clinical need.
8. To received detailed explanation of their condition, care, treatment and aftercare.
9. To have access to their Medical Record and Medical Information.
10. To privacy during examination, procedures, clinical care/ treatment.
11. To refuse and accept treatment based on personal decision.
12. To expect safe, efficient & prompt nursing care.
13. To seek second opinion if they so choose.
14. To have signed consent forms prior to any procedure; in the case of a minor, the consent shall be obtained from the parents or legal guardians.
15. To have all clinical and pharmaceutical records kept updated and relevant, and protected from loss and misuse.
16. To have the freedom to choose their pharmaceutical care provider.
17. To discuss and request information related to their specific drug therapy, possible adverse side effects and drug interactions.
18. To have their grievances & complaints heard and taken care of.
19. To be protected from physical assault during their visit/stay at Health Shield Medical Center.
20. To receive care in any medical emergency situation.
21. To end of life care, both respectfully and compassionately.
22. Patient has the right to informed consent for treatment, procedures, interventions, as per Health Shield Medical Center Consent Form.